Effective date: 13 June 2024
1. Digital goods are non-returnable
All EasyMacro products are delivered electronically and cannot be physically returned. We therefore do not provide unconditional refunds after a download link has been generated.
2. Exceptional cases
We will consider a full or partial refund if any of the following applies:
- Non-functioning product — the macro does not work as described and our support team cannot fix the problem within 3 business days;
- Duplicate purchase — the same item was accidentally purchased twice under the same account or email;
- Fraudulent transaction — payment was made without the authorised cardholder’s consent;
- No download — the file was never accessed or downloaded. EU consumers should also read section 6.
3. How to request a refund
- Email help@easymacro.net or open a ticket through Digiseller.
- Provide the order ID, proof of payment and a short description of the issue.
- We will investigate and reply within 24 hours on working days.
4. Resolution process
We first diagnose the issue and attempt to resolve it, for example with an updated file or a remote support session. If the issue cannot be fixed, a refund is issued to the original payment method within 5 business days.
5. Partial refunds for bundles
If a bundle contains several macros and only one item is defective, we may replace that item or offer a partial refund instead of refunding the entire bundle.
6. EU right of withdrawal
Under EU Directive 2011/83, consumers have a 14-day right to withdraw from a digital-content purchase only if the download has not started. By starting the download, you expressly waive that right. If the download has not started, contact us within 14 days for a full refund.
7. Chargebacks
Contact us before opening a chargeback. Unauthorised chargebacks may result in permanent suspension of access to updates and future services.
8. Contact
For questions, email help@easymacro.net or message @topmacro.