Shipping Policy
Effective date: 12 June 2024
1. Digital delivery only
All products sold on EasyMacro are intangible digital goods. No physical shipment is required or provided. After successful payment via Digiseller / Oplata.info you instantly receive:
- a personal download link for the macro archive;
- a unique activation key (if required);
- a PDF guide with installation steps.
2. Email confirmation
A delivery confirmation is automatically sent to the email address you provided at checkout. If the message is missing, please check your spam folder or contact our support team.
3. Delivery timeframe
Average delivery time: 30 seconds – 2 minutes after the payment gateway marks the transaction as “paid”. During rare gateway delays (e.g. extra fraud checks) delivery may take up to 15 minutes.
4. Failed or delayed delivery
If you do not receive your download link within 15 minutes:
- Locate your order ID (shown on the payment page and emailed by Digiseller/Oplata.info).
- Email help@easymacro.net or message us on Telegram with the ID.
- We will manually verify the payment and resend the files at no extra cost within 24 hours (usually much faster).
5. Wrong email address
If you entered an incorrect or inaccessible email at checkout, contact us with proof of payment (transaction ID & screenshot). We will update the email and resend the delivery message.
6. Updates & re-downloads
Each order comes with lifetime access to updates. You can re-download the latest version of your macro anytime via your personal Digiseller account or by following the original link.
7. Support
Need help? Email help@easymacro.net, open a ticket on Digiseller, or write to our Telegram chat. We answer Monday–Friday 10:00-18:00 UTC+3 (Kyiv time).